1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide

• Contact Information: Name, email address, phone number, organization name
• Business Information: Company size, industry, project requirements
• Communication Data: Content of emails, messages, and discussions during our engagement

1.2 Information Automatically Collected

• Usage Data: Pages visited, time spent on site, navigation patterns
• Technical Data: IP address, browser type, device information
• Cookies: Session cookies for website functionality, analytics cookies (with consent)

2. How We Use Your Information

We use collected information for:

• Providing and improving our services
• Communicating about projects, updates, and inquiries
• Sending relevant information about our services (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations
• Protecting our rights and the rights of others

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information only in these circumstances:

• Service Providers: With trusted third parties who assist in our operations (hosting, analytics), under strict confidentiality agreements
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with merger, acquisition, or sale of assets (with notice)
• With Your Consent: When you have given explicit permission

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary:

• Active Engagements: Throughout the service relationship
• Business Records: Up to 7 years for financial and legal compliance
• Marketing Data: Until consent is withdrawn
• Website Analytics: 26 months (anonymized after 6 months)

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data for certain purposes
• Withdrawal of Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@clickthings.io.

7. Cookies and Tracking

Our website uses cookies for:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (with consent)
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are directed to enterprises and organizations. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy determinations.

11. AI-Specific Privacy Considerations

As an AI services company, we implement additional privacy measures:

• Edge Processing: Our AI architectures prioritize local, on-premises processing
• Data Minimization: We collect only data necessary for service delivery
• Client Data Ownership: Data processed by deployed AI systems remains client property
• Audit Trails: Comprehensive logging for accountability and transparency
• Kill Switches: Physical and software controls for immediate disconnection

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Significant changes will be communicated through our website or direct notification.

13. Contact Us

For privacy-related inquiries or to exercise your rights:

Clickthings Labs Pte. Ltd.
Singapore
Email: privacy@clickthings.io

14. Regulatory Authority

For residents of Singapore, you may lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe your personal data has been mishandled.